Out of Warranty - Expired CP Wty in LC Cabinets
Out-Of-Warranty Instructions for CellarPro Cooling Units
Thank you for contacting us about your CellarPro Cooling Unit. We are sorry that your unit has failed and needs to be replaced.
At this time, your cooling unit is beyond our 5-year warranty period. We have made many upgrades and advancements to the components inside our cooling units since your original purchase, and we recommend that you replace your unit with a new CellarPro cooling unit that will come with another 5 years of warranty coverage
As a courtesy, we can offer a one-time discount of 10% on your purchase of a replacement cooling unit.
As an alternative, if you prefer to return the unit to us for a free diagnosis and repair on a time & materials basis, please ship your unit to the address below. Once we receive your unit, we will diagnose the unit (free) and generate an estimate to repair the unit. If we determine that the issues are related to a component that is covered by warranty, those costs will be covered by CellarPro. Please return your unit to:
CellarPro Cooling Systems
1445 N. McDowell Blvd.
Petaluma, CA 94954
Please make sure to ship the unit UPRIGHT, with sufficient cushion to protect the unit during transit. Also, make sure to INSURE the package in case of freight damage during transit. Finally, make sure to write the CASE NUMBER on the outside of the box. If you haven’t yet contacted us and created a case, please click on the following link, fill out and submit the form: Create a Case.
If you would like to discuss these alternatives, have any questions or need additional assistance, don't hesitate to contact us during normal business hours or reply to this email at your convenience.