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Icing can be caused by one of several conditions, all of which indicate an issue that must be addressed and resolved as soon as possible.
The first step is to note where the ice is occurring on the face of the cooling unit. Once noted (ie the lower third? the entire face?) the second step is to turn the unit off and defrost all of the ice. After all of the ice is defrosted, the cause of the icing can be diagnosed and addressed, as summarized below:
If none of these conditions and recommended solutions solve the problem, it's possible that the cooling unit is running low on refrigerant. At this point, you should turn the unit off so that the cooling unit doesn't run on a vacuum (ie with zero refrigerant.)
If your cooling unit is covered by warranty, please reply to this email to arrange for warranty service. If your cooling unit is no longer covered by warranty, you may be able to service your unit in the field. In order to add refrigerant to the system, the cooling unit must be removed from the wall and the outside case must be removed. from the unit.
The source of the leak also must be identified and repaired, otherwise the refrigerant will continue to leak out of the system.
Please let us know if you need additional assistance in troubleshooting and/or servicing your cooling unit.
Customer ServiceCellarPro Cooling Systems1445 N. McDowell Blvd.Petaluma, CA 949541.877.726.8496
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