I am generally not a letter writer unless its bad news. In this case quite the opposite. I awoke the other morning to find my Breezaire had inverted and overnight became a heat pump. To add icing to the cake I was leaving for Sonoma that morning and then leaving later that week for an extended business trip. This would leave my sizable investment at risk of being ruined.
Thanks to Brad's effort and the rest of the team I was able to get a replacement unit during my trip to Sonoma. This not only saved my wine, but my peace of mind. Brad did not have to hear my tale of woe, but did and the IWA team proved they could come through for me in record time.
I am installing the cooling unit tomorrow and have every belief that I will be completely satisfied.
btw - I had earlier asked for some technical answers when I first suspected that I might be losing my unit and although I do not know who replied, but they are the reason i called CellarPro first.
Thanks for going the extra yard on all counts.