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Limited Warranty Policy

1800 QTL / QT / XT / XTS (110V Models): For five years from the date of purchase, your CellarPro warranty covers all parts and labor to repair or replace any components in the wine cooling unit that prove to be defective in materials or workmanship. Click here for information about our extended warranty.

1800 XT-220V, 1800 XTx-220V, 1800XTS 220V: For two years from the date of purchase, your CellarPro warranty covers all parts and labor to repair or replace any components in the wine cooling unit that prove to be defective in materials or workmanship.

1800H Houdini, 1800 XTSx, 2000 VSi/VSx, 3200 VSi/VSx, 4200 VSi/VSx, 6200 VSi/VSx, 8200 VSi/VSx (110V Models): For five years from the date of purchase, your CellarPro warranty covers the internal compressor if it proves to be defective in materials or workmanship. In addition, for two years from the date of purchase, your CellarPro warranty covers all parts and labor to repair or replace any components in the wine cooling unit that prove to be defective in materials or workmanship. Click here for information about our extended warranty.

1800H Houdini 220V, 2000VS 220V, 3000S 220V, 4000S 220V / 4200VSi/VSx 220V: For one year from the date of purchase, your CellarPro warranty covers all parts and labor to repair or replace any components in the wine cooling unit that prove to be defective in materials or workmanship.

Split Systems (115V Models), Air Handlers: For five years from the date of purchase, your CellarPro warranty covers the internal compressor if it proves to be defective in materials or workmanship. In addition, for two years from the date of original delivery, your CellarPro warranty covers all parts and labor to repair or replace any components in the wine cooling unit that prove to be defective in materials or workmanship. For all split systems, the warranty will not be activated until the Warranty Activation Checklist has been completed and submitted to CellarPro. The warranty period starts from the time of purchase, regardless of the time of activation.

For all products covered by the terms of this warranty, CellarPro will repair or replace the original cooling unit with a new or refurbished cooling unit and, once replaced, the original cooling unit must be returned to CellarPro.

All service provided by CellarPro under the above warranty must be performed by CellarPro or a designated repair facility unless otherwise specified by CellarPro. Purchaser is responsible for shipping the wine cooling unit to and from CellarPro or to and from a designated repair facility, and for removing and reinstalling the wine cooling unit from the wine cellar.

The limited warranty applies only to wine cooling units purchased from the factory or an authorized dealer. Damage caused by others or by any cause beyond the control of CellarPro, shall not be considered defects in material or workmanship and are not covered by the warranty. The limited warranty does not cover any parts or labor to correct any defect caused by negligence, commercial use, accident or improper use, maintenance, installation, service or repair.

THE REMEDIES DESCRIBED ABOVE FOR EACH WARRANTY ARE THE ONLY ONES, WHICH CELLARPRO WILL PROVIDE, EITHER UNDER THESE WARRANTIES OR UNDER ANY WARRANTY ARISING BY OPERATION OF LAW. CELLARPRO WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM THE BREACH OF THESE WARRANTIES OR ANY OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights, which vary from state to state.

To receive parts and/or service and the name of a CellarPro designated repair facility nearest you, contact your CellarPro dealer. You may also contact CellarPro directly by calling us at 1.877.726.8496.

We've put together some basic resources to guide you through the process of choosing a cooling unit and building a cellar.

You need this number to choose the right cooling unit. We'll figure it out for you.

To contact our support team, email us or call 877.726.8496.