Shipping Information

Available for Immediate Delivery

We generally ship wine cooling units cabinets from our northern California warehouse within several days from the time we receive an order. Once shipped, it can take up to week for wine cooling units to be delivered. We do not attempt to profit from our shipping and handling charges.

Shipping and Handling

1800 Series (except the 1800H): Shipping costs in the continental U.S. are charged at a subsidized flat rate as listed on the product page, and units are shipped via UPS or FedEx. Transit times will depend on the ship-to address, ranging from 1 business day in the Bay Area, up to 5 business days to the East Coast. Expedited shipping methods also are available, with guaranteed transit times from 1 to 3 business days.

Please note:

Expedited orders deliver Monday through Friday. An additional charge of $20 is required for Saturday Delivery
Carriers may require a signature for orders over $500. If no one will be available to provide a signature, use an alternate ship-to address to avoid the package from being returned to sender. If the package is returned, the customer is responsible for the cost of reshipment.
International: UPS or FedEx International Economy includes brokerage fees, but taxes are not included and are payable by the customer.

VS Series, Split Systems, Air Handlers and Houdini Series: Shipping costs in the continental U.S. are charged at a subsidized flat rate as listed on the product page, and units are shipped on a pallet via common carrier with curbside delivery. Inside delivery, lift-gate trucks and other special services are not included in the flat-rate charge, and can be purchased at an additional cost directly from the carrier. Transit times will depend on the ship-to address, ranging from 2 business days in the Bay Area, up to 14 business days to the East Coast. Although expedited shipping methods are not available for palletized items, we can request guaranteed delivery dates for an additional charge of $100 to $150 in most cases. Our standard shipping charges are as follows:

Canada: Our flat rate shipping charges do not include duties (our cooling units are made in the USA), taxes or brokerage fees.
International: Please contact us and we will be happy to generate a shipping quote for you. If you would like to arrange your own shipping, we'll be glad to have the pallet ready for pickup by your carrier.

In the Event of Freight Damage

You are responsible for inspecting both the packaging and the wine cooling unit at the time of delivery. In the event the cooling unit arrives with damage, you must note the damage in full on the bill of lading at the time of receipt. Failure to follow these instructions may result in a denied insurance claim and/or billings for nonrefundable freight charges.