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Privacy Policy / Terms & Conditions

Our family of companies includes IWA Wine Accessories, Epic Products, Le Cache Wine Cabinets, CellarPro Cooling Systems and WineKeeper, all of which are focused on wine-related products and accessories. When you opt in at one of our companies, you may receive communications from our related companies based on your preferences, interests and behavior. Our companies are committed to respecting your privacy, and you may “Opt Out” at any time from our communications, as described in our Privacy Policy.

Our Commitment to Privacy

Your privacy and the protection of your personal and financial information is important to us. We use the information that we collect on our site to provide you with superior shopping and customer service. If you place an order with us, your information will be processed in an accurate, secure and timely manner.

When you place an order with us, we ask you to provide both personal and financial information. We use the personal information to ship your order to you, contact you about any issue involving your order, and occasionally send you information about our company and our products. We use the financial information exclusively for completing your transaction.

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. All information that we collect is on an 'opt-in' basis and users may 'opt-out' at any time for any reason. To 'opt-out', please email us at optout@cellarprocoolingsystems.com or use this form.

We use the financial information solely to bill you for merchandise purchased on our site. We will never disclose your financial information to third parties, except where required by law or in order to provide you with a requested service.

From time to time, we may send out emails on behalf of reputable organizations whose products or services are complementary to what we offer. We do not sell or share email addresses with any third-party.

When you visit our web sites, we send one or more "cookies" to your computer or other device. We may also use cookies in emails that you receive from us. A "cookie" is a small data file that is placed on the hard drive of your computer. A "session cookie" expires immediately when you end your session (i.e. close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our web sites, tailor our products to suit your browsing history, process your order, track promotion statuses, and/or analyze your visiting patterns.

Opt Out

Click here to opt out of receiving emails from our companies.

Satisfaction Guaranteed

Our goal is to exceed your expectations. If you purchase your wine cooling unit from CellarPro, we offer the following satisfaction guarantee: We will respond to and answer your questions quickly and thoroughly;

  • We will provide detailed product information to assist you in your purchase decision;
  • Our product pricing will be simple, straightforward and easy-to-understand;
  • We will send to you a notification that confirms your order immediately after you place your order;
  • If we have it in stock, we will ship your wine cooling unit within 5 business days from the time you place your order;
  • If your item is not in stock, we will notify you immediately and provide an estimated date of shipment;
  • We will not charge your credit card until your order is ready to be shipped;
  • We will email Order Tracking information after your order is shipped.

Cancellation Policy

If you purchase your wine cooling unit from CellarPro, you may cancel your order for any reason and receive a full refund provided that your order has not been shipped. If you want to cancel your order, please call Customer Service at 1.877.726.8496. If you purchase the cooling unit from one of our authorized dealers, please refer to that dealer's cancellation policy for more information.

Return Policy

If you purchase your wine cooling unit from CellarPro and you are not completely satisfied with your purchase, you may return it within 30 days for an exchange, refund or credit. To initiate a return, call us at 1.877.726.8496. Merchandise must be returned in new condition, upright and in its original packaging. Unless the wrong item was shipped, you are responsible for arranging the return shipment of the product, original shipping charges will not be refunded and a 25% restocking fee will be assessed. If you purchase your wine cooling unit from one of our authorized dealers, please refer to that dealer's return policy for more information.

We reserve the right to deny a full refund of the purchase price if the returned item is damaged or shows signs of wear and tear. If an item is returned with damage, the cost to repair or replace the item will be deducted from the refund. Therefore, we recommend insurance when you arrange for the return shipment of the product.

Returned merchandise should be shipped to:

CellarPro Cooling Systems
1445 N. McDowell Blvd
Petaluma, CA 94954

Phone: 707-794-8000

Shipping and Handling Charges

When you purchase a wine cooling unit directly from CellarPro, shipping costs will be charged based on contract rates from third-party freight carriers plus a small handling charge that is intended to cover the cost of processing, handling and packaging your order. We do not attempt to make profits from shipping and handling charges. We consider cost, delivery speed and service, damage rates and claims resolution processes when deciding which freight carrier to use. All of our delivery quotes are for ground shipping. For faster delivery service, additional charges will apply. When you purchase a CellarPro wine cooling unit from an authorized dealer, shipping costs, freight carrier and class of service will be determined by the dealer. Please note that some dealers mark-up shipping and handling charges.

Missing Items

Included in each order is a parts checklist that has been checked twice prior to shipment. Please review the parts checklist upon receipt of your order, to ensure that all parts were received in good condition. You must report if any parts were damaged or missing within 7 days. Thereafter, damaged, lost or missing items will be replaceable at cost.

In the Event of Freight Damage

You are responsible for inspecting the wine cooling unit upon delivery. In the event it arrives with damage, you must contact us immediately. Failure to follow these instructions may result in a denied insurance claim and/or billings for nonrefundable freight charges.

Use of Our Websites and Brochures

Copyright Notice

All of the content on our websites and in our brochures are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by CellarPro or one of its affiliates. The content on our websites and in our brochures are intended solely for personal, noncommercial use by the users of our site. You may download, copy, print and store selected portions of our content provided you 1. use these copies of the content for your own personal, non-commercial use, 2. do not copy or post the content on any network computer or broadcast the content in any media, and 3. do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded or copied materials is transferred to you as a result of any such downloading or copying. CellarPro reserves complete title and full intellectual property rights in any content you download from our websites or copy from our brochures.

Accuracy of Information

From time to time there may be information on our websites or in our brochures that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

Accuracy of Colors

We have endeavored to photograph and display the colors of our products as accurately as possible. However, our products frequently have variations in color and we cannot guarantee that the images shown on our websites or in our brochures will exactly match the color of your wine cabinet.

Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that CellarPro shall not be liable for any damages of any kind related to your use of this site.

Our Commitment to Data Security

All of your private financial information is secured using 128-bit encryption, which safely encrypts the data before it is sent to us. To prevent unauthorized access and maintain data accuracy, we have procedures to safeguard and secure the information that we collect online.

How to Contact Us

If you have any questions or concerns about our privacy policies, please call us toll-free at 1.877.726.8496 or contact us via email.

We've put together some basic resources to guide you through the process of choosing a cooling unit and building a cellar.

You need this number to choose the right cooling unit. We'll figure it out for you.

To contact our support team, email us or call 877.726.8496.