Satisfaction Guaranteed
Our goal is to exceed your expectations. If you purchase your wine cooling unit from CellarPro, we offer the following satisfaction guarantee: We will respond to and answer your questions quickly and thoroughly;
- We will provide detailed product information to assist you in your purchase decision;
- Our product pricing will be simple, straightforward and easy-to-understand;
- We will send to you a notification that confirms your order immediately after you place your order;
- If we have it in stock, we will ship your wine cooling unit within 5 business days from the time you place your order;
- If your item is not in stock, we will notify you immediately and provide an estimated date of shipment;
- We will not charge your credit card until your order is ready to be shipped;
- We will email Order Tracking information after your order is shipped.
Cancellation Policy
If you purchase your wine cooling unit from CellarPro, you may cancel your order for any reason and receive a full refund provided that your order has not been shipped. If you want to cancel your order, please call Customer Service at 1.877.726.8496. If you purchase the cooling unit from one of our authorized dealers, please refer to that dealer's cancellation policy for more information.
Return Policy
If you purchase your wine cooling unit from CellarPro and you are not completely satisfied with your purchase, you may return it within 30 days for an exchange, refund or credit. To initiate a return, call us at 1.877.726.8496. Merchandise must be returned in new condition, upright and in its original packaging. Unless the wrong item was shipped or the item arrives with damage, you will be responsible for arranging the return shipment of the product, original shipping charges will not be refunded and a 20% restocking fee will be assessed. If you purchase your wine cooling unit from one of our authorized dealers, please refer to that dealer's return policy for more information.
We reserve the right to deny a full refund of the purchase price if the returned item is damaged or shows signs of wear and tear. If an item is returned with damage, the cost to repair or replace the item will be deducted from the refund. Therefore, we recommend insurance when you arrange for the return shipment of the product.
Returned merchandise should be shipped to:
CellarPro Cooling Systems
531 Mercantile Drive
Cotati, CA 94931
Phone: 707-794-8000
Shipping and Handling Charges
When you purchase a wine cooling unit directly from CellarPro, shipping costs will be charged based on contract rates from third-party freight carriers plus a small handling charge that is intended to cover the cost of processing, handling and packaging your order. We do not attempt to make profits from shipping and handling charges. We consider cost, delivery speed and service, damage rates and claims resolution processes when deciding which freight carrier to use. All of our delivery quotes are for ground shipping. For faster delivery service, additional charges will apply. When you purchase a CellarPro wine cooling unit from an authorized dealer, shipping costs, freight carrier and class of service will be determined by the dealer. Please note that some dealers mark-up shipping and handling charges.
In the Event of Freight Damage
You are responsible for inspecting the wine cooling unit upon delivery. In the event it arrives with damage, you must contact us immediately. Failure to follow these instructions may result in a denied insurance claim and/or billings for nonrefundable freight charges.
Use of Our Websites and Brochures
Copyright Notice All of the content on our websites and in our brochures are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by CellarPro or one of its affiliates. The content on our websites and in our brochures are intended solely for personal, noncommercial use by the users of our site. You may download, copy, print and store selected portions of our content provided you 1. use these copies of the content for your own personal, non-commercial use, 2. do not copy or post the content on any network computer or broadcast the content in any media, and 3. do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded or copied materials is transferred to you as a result of any such downloading or copying. CellarPro reserves complete title and full intellectual property rights in any content you download from our websites or copy from our brochures.
Accuracy of Information From time to time there may be information on our websites or in our brochures that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
Accuracy of Colors We have endeavored to photograph and display the colors of our products as accurately as possible. However, our products frequently have variations in color and we cannot guarantee that the images shown on our websites or in our brochures will exactly match the color of your wine cabinet.
Disclaimer This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that CellarPro shall not be liable for any damages of any kind related to your use of this site.
Our Commitment to Privacy
Your privacy and the protection of your personal and financial information is important to us. We use the information that we collect on our site to provide you with superior shopping and customer service. If you place an order with us, your information will be processed in an accurate, secure and timely manner.
When you place an order with us, you will be asked to provide both contact and financial information. We will use the contact information to ship your order to you, contact you about any issue involving your order, and occasionally send you information about our company and our products. We will use the financial information solely to bill you for merchandise purchased on our site - we will never disclose your personal information to third parties, except where required by law or in order to provide you with a requested service.
CellarPro is the sole owner of the information collected on this site. We will not sell, share or rent this information to others for purposes of solicitation. You will not receive unsolicited email from other companies or individuals as a result of shopping with us. CellarPro reserves the right to use customer contact information for the purpose of providing customers with company information.
Our Commitment to Data Security
All of your private financial information is secured using 128-bit encryption, which safely encrypts the data before it is sent to us. To prevent unauthorized access and maintain data accuracy, we have procedures to safeguard and secure the information that we collect online.
How to Contact Us
If you have any questions or concerns about our privacy policies, please call us toll-free at 1.877.726.8496 or contact us via email.
